Return Policy

Welcome to the online store of Efthymia Nestoridou, effiesNest_Nestoridou Home hereinafter referred to as "Business".

RIGHT OF WITHDRAWAL / RETURN - PRODUCT REPLACEMENT

You have the right to return the products within 14 days, even without reason, from the date on which you or a third party designated by you received the product and request a refund.

To exercise this right you must within 14 days send the relevant statement via email or fill out the form with your request. Whichever way you choose for the return request of the products, the return request takes effect from the date you inform us of the return request.

The Customer must return the product intact, complete, and without damage and its packaging must be the one that normally accompanies the product and be exactly in the excellent condition that received it. In particular, the returned product must not have been used and no label or markings (eg stickers, etc.) bearing the products must be in excellent condition, just as before the sale.

The products can be returned either by physical presence in our store or by the same transport company that delivered them to you, which can undertake the return of the products to the store. You will not be charged any costs for the exercise of the right of withdrawal, except for any return costs (courier or transport), which will be at your own risk and at your own expense. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases:

(a) Products whose price depends on market fluctuations that cannot be controlled and which may occur within the withdrawal period.

b) Products that are manufactured according to the specifications you have set (special orders or constructions) or clearly individualized (such as mattresses, covers, covers, curtains, corridors).

c) Products that are not suitable for return, for health reasons, or for hygiene reasons (such as indicative sleeping pillows, bedsheets).

d) Products that after delivery, due to their nature, are inextricably mixed with other elements.

Defective Products - Products with a lack of contracted quality

In all cases where proven:

a) the products are incorrect or products of poor and defective quality/operation
or also
(b) products that lack the agreed properties

you can request a) the correction or replacement of the product (if possible), b) the reduction of the price, or c) you can withdraw from the contract and return the product, requesting a refund, subject to what is indicated above for the right of withdrawal, immediately informing the Company.

In the above cases, you can return the product, making sure it is intact, ie they are in the condition received by you, complete and without damage and its packaging is the one that normally accompanies the product and is in excellent condition. In case you open the package of the product and found the error/defect/defect you must return it in perfect condition, together with all the parts and components it consists of, taking care to return the product to the condition that is with the package of. In case the error/defect/defect occurred while using the product, you must return it in the condition it is in, together with all the parts and components that make up its packaging.

In all the above cases of return of products, it is self-evident that they will always be sent by you together with the documents of our Company that accompany them and, if there are no reasons of force majeure, we will inform you via e-mail that we have received the returned products and that we will proceed with the verification process and the issuance of a return receipt.

The cost of returning the product is borne exclusively by you.

After receiving the products from us, a procedure is followed to verify whether or not the defect and/or lack of agreed quality. In case the product does not prove to be defective due to construction or there is no agreed quality, it is returned to you. And in this case, the return costs are borne by you.

After receiving the products from us, a procedure is followed to verify whether or not the defect and/or lack of agreed quality. In case the product does not prove to be defective due to construction or there is no agreed quality, it is returned to you. And in this case, the return costs are borne by you.

In case the product proves to be defective due to construction or lacks agreed quality you can exercise one of the rights mentioned above (correction/replacement, price reduction, or withdrawal and refund) and at the same time, we will refund the shipping costs you have already paid.

If you exercise the right to correct or replace the product or reduce the price, the shipping costs to you are free.

If you exercise either the right to reduce the price or the right to withdraw and refund your money, we will refund the amount corresponding to the value of the goods in the same way you made the initial transaction (credit/debit card, bank deposit, PayPal), unless you want another way of return for which you must inform us in writing. The return of the returned products will be made as soon as possible and in any case, after you inform us in writing about the request for the return of products, the necessary verification check is made by us and inform us in writing about the request for a price reduction or withdrawal and refund you.

The period of exercise of the above rights due to a real defect or lack of contracted status is barred after the lapse of two years from the delivery of the product.

Order cancellation

The order can be canceled in the following cases:

Before the order is completed, during the electronic ordering process you can "back" and remove the quantities of products from your cart by clicking on the "remove" button.
If you have passed the order completion stage, but you changed your mind, please contact us within 2 hours of order completion in case of working day and hours, otherwise, the next business day from 9.00 am. until 11:00 a.m. at 2310.208435 and one of our partners will undertake the cancellation of your order. In case you do not inform in time and the cancellation is impossible, see above to the right of withdrawal.
For any information/clarification regarding the return policy do not hesitate to contact us at 2310-208435 or by sending an email to info@effiesnest.com.